Shipping policy
Thank you for shopping with us. Please review the information below regarding order processing and shipping.
Order Processing
Orders are typically processed and prepared for shipment within [1-2] business days after your order is placed.
Orders are not processed or shipped on weekends or holidays. Processing times may be longer during product launches, sales, holidays, or periods of high order volume.
Shipping Times
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Estimated delivery times are:
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Standard Shipping: [2-7] business days
Delivery times are estimates and are not guaranteed. Shipping delays may occur due to weather, holidays, carrier delays, or other circumstances outside of our control.
Shipping Address
Please make sure your shipping address is correct before completing your purchase.
We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an incorrect address, contact us within 1 hour of placing your order. We will do our best to make the correction before the order is processed.
Tracking
Once your order has been shipped, tracking information will be provided when available.
Please allow some time for tracking information to update after your package has been accepted by the shipping carrier.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, we are not responsible for delays caused by the carrier.
If your package appears to be lost or has not arrived within a reasonable amount of time, please contact the shipping carrier directly using your tracking information. You may also contact us and we will do our best to assist you.
We are not responsible for packages that are marked as delivered but are later reported as missing or stolen.
International Shipping
If international shipping is available, customers are responsible for any customs duties, taxes, or additional fees imposed by their country's customs authorities.
International delivery times may vary depending on customs processing and the destination country.
Changes to Orders
Orders may be canceled or corrected within 1 hour of purchase. After this period, we cannot guarantee that changes can be made because the order may already be processing.
For more information, please review our Return & Refund Policy and Terms of Service.
Contact
If you have questions about your shipment or an order, please contact us at:
Email: gomezclothingxyz@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM MST
We aim to respond to customer inquiries within 1–3 business days.
Date: October 6, 2026